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Customer Service

​Returns & Exchanges

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  • Purchased merchandise is returnable for store credit or exchangeable for any other item of equal or lesser value within 30 days of the purchase date.  

  • In order to process a return for store credit or exchange any item, a receipt must be presented, tags must be attached, and the clothing must be in unworn new condition. Exchanges and returns for store credit can not be processed without the receipt and tags.

  • There are no cash or credit/debit refunds offered.

  • FINAL SALE ITEMS  Any discounted items (sale or promotional), accessories, undergarments, and footwear are not exchangeable or returnable for store credit. These items are FINAL.

  • Store credit expires 180 days after issue.

  • Ella is not responsible for lost or stolen gift cards or store credits. 

  • All exchanges are final.

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